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Support & Maintenance

The part that keepseverything else working

Annual maintenance contracts, health checks and 24/7 support with on-site engineers across the UAE. We keep your network, security and data center the way we handed them over: secure, current and documented.

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Without it

Nobody notices maintenanceuntil it stops

The renewal that slipped.

A security licence lapses on a Thursday and nobody notices until something gets through.

The firmware nobody updated.

Known vulnerabilities stay open for months because updates need a change window nobody books.

The engineer who never came.

A fault on Sunday night waits for a support queue in another time zone.

24/7 support

One number,one team, every time

  1. Call received

    Your call reaches an Apex IT engineer, not a ticket queue.

  2. Engineer assigned

    Someone who knows your environment takes ownership.

  3. Remote diagnosis

    Most issues are fixed remotely, straight away.

  4. On site if needed

    If it needs hands, an engineer comes to you.

  5. Fixed and reported

    You get a short report: what happened, what we did, how we stop it coming back.

We describe our response as fast because that is how we work; your contract states the response commitments for your setup.

AMC

One contract,scoped to your setup

There are no packages to choose from. We look at what you run and write one contract that covers it, so you are not paying for things you do not have.

Preventive maintenance

Scheduled visits to check, clean and update your equipment before problems start.

Break-fix with on-site engineers

When hardware fails, we diagnose, coordinate the replacement and fix it.

24/7 support line

One number to call, any time, answered by people who know your environment.

Firmware and patching

Updates applied in planned windows, with a rollback plan.

Licence and warranty tracking

We track every renewal date and tell you well before anything expires.

Vendor coordination

We open and manage cases with HPE, CrowdStrike and Darktrace on your behalf.

Build your AMC

What do you run?

Your contract covers

Tick what you run and we will list what the contract would cover.

Request this AMC
Health checks

Know where you stand,before something breaks

A health check is a one-off or periodic review of your environment by our engineers. You get a clear report: what is healthy, what is at risk, and what to fix first.

Network health check

Switching, Wi-Fi and WAN: firmware, configuration, coverage, redundancy and end-of-life equipment.

Book a health check: Network health check

Security posture assessment

Endpoints, firewalls, identities and email: gaps, misconfigurations and lapsed protection.

Book a health check: Security posture assessment

Data center health check

Servers, storage and backup: capacity, warranty status, firmware and a restore test.

Book a health check: Data center health check
Taken over from someone else?

Inherited a setupnobody documented?

We support environments we did not install. We start with a health check, document everything, fix what is risky, and then look after it under an AMC.

Questions

Support questions

01 / 04

Yes, after a health check, so we both know what we are taking on.

Yes. The support line is answered around the clock, and on-site visits are arranged as your contract specifies.

Yes. It is often the best place to start, and the report becomes the starting point for the contract.

Across the UAE, and at your sites in the region when your head office is in the UAE.